Privacy Policy

1. Introduction

Knoka (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit knoka.ai and use our services.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide

• Email address (for account creation and waitlist signup)
• Name (optional, for your profile)
• Password (stored as a one-way hash — we cannot read it)
• Voice and audio data from interview practice sessions
• Messages and feedback you send to us

Automatically Collected Information

• IP address and approximate location
• Browser type and operating system
• Pages visited and time spent on the site
• Referral URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide, operate, and improve the Knoka interview practice service
• Process your account registration and authentication
• Process payments and manage your subscription or credits
• Send transactional emails (account verification, purchase confirmations)
• Send early access and product updates (with your consent via waitlist signup)
• Analyze usage patterns to improve the product
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. How We Share Your Information

With Service Providers

We share information with third-party vendors who perform services on our behalf:

• Creem — payment processing
• Resend — transactional and marketing email
• Supabase / PostgreSQL — database hosting
• Vercel — web hosting and infrastructure
• PostHog / Google Analytics / Microsoft Clarity — usage analytics

For Legal Purposes

We may disclose your information when required by law or to protect our rights, safety, or property.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Voice and Audio Data

Knoka processes voice input during interview practice sessions to generate AI responses and feedback. Audio is processed in real time and is not stored permanently unless you explicitly save a session. Session transcripts may be retained to provide feedback reports and session history within your account.

6. Data Security

We implement industry-standard security measures, including:

• HTTPS/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• One-way hashing for passwords
• Access controls limiting who can access production data

No method of transmission over the Internet is 100% secure. We take reasonable precautions but cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data at any time by contacting us at hello@knoka.ai.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority (for EEA/UK residents)

To exercise any of these rights, contact us at hello@knoka.ai.

9. Cookies

We use cookies and similar technologies for authentication, analytics, and session management. See our Cookie Policy for details and how to manage your preferences.

10. California Residents (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect and to request deletion. We do not sell personal information. To exercise your rights, contact hello@knoka.ai.

11. EEA and UK Residents (GDPR)

If you are located in the European Economic Area or United Kingdom, you have rights under GDPR including access, rectification, erasure, and data portability. Our lawful basis for processing is primarily contract performance and legitimate interests. Contact us to exercise your rights or to reach our data protection contact at hello@knoka.ai.

12. Children's Privacy

Knoka is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the site or by email. Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or your data:

• Email: hello@knoka.ai
• Website: knoka.ai